Effective Date: November 2025
This Privacy Policy applies to Simply Hearing (“Company”, “we”, “us”, “our”) and explains
how we handle personal information and comply with applicable privacy laws. We
recognise the importance of your privacy and your right to control how your personal
information is collected and used.
1. Collecting Information About You
We collect personal information when necessary for business purposes, such as providing
hearing services, customer support, and employment applications. Information we may
collect includes your name, contact details, date of birth, hearing test results, and related
details.
2. Using and Disclosing Your Personal Information
We use and disclose your information only for the purposes for which it was collected,
including to provide services, respond to enquiries, and comply with legal obligations. We
will not disclose your information without consent unless required by law or necessary to
protect public safety or our operations.
3. Service Providers
We may engage trusted third-party service providers to assist in our operations. These
providers are required to adhere to strict confidentiality and privacy standards.
4. Direct Marketing
We may contact you with information about our products, services, or promotions. If you
do not wish to receive these communications, please contact us via our website at
www.simplyhearing.com.au or call us on 0422 388 005.
5. Website Privacy
Our website may use cookies to enhance user experience and monitor site traffic. You can
choose to disable cookies in your browser, but this may affect functionality.
6. Access and Correction
You may request access to or correction of your personal information at any time by
contacting us via our website or phone. We aim to respond to such requests within 14
days.
7. Security of Your Information
We take reasonable steps to protect your information against loss, misuse, unauthorised
access, modification, or disclosure. Your information is stored securely on protected
systems.
8. Questions or Complaints
If you have concerns or complaints about our privacy practices, please contact Simply
Hearing by emailing us through our website at www.simplyhearing.com.au or calling 0422
388 005. We will respond within 30 days. If you are not satisfied, you may contact the
Office of the Australian Information Commissioner.
9. Updates to This Policy
Simply Hearing may update this Privacy Policy from time to time to reflect changes in
business practices or legal requirements. The updated version will always be available on
our website.
Simply Hearing | Phone: 0422 388 005 | Website: www.simplyhearing.com.au